Booking an Appointment
To book an appointment please call 01482 853270 or you can now book/cancel your appointments online through System Online.
Request Your Appointments Online
You will need to have set up an account with the surgery for you to access online booking. Please pop into surgery and ask at reception.
If you have an account please click below to login.
From Monday 13th July 2020 we will be introducing a new telephone triage system. Due to the current covid-19 pandemic you can only book telephone appointments online.
Please note the telephone time slot you book will not necessarily be the time of your telephone appointment. If you book an appointment in the morning then you will be contacted by the GP before 12PM, alternatively if you book in the afternoon then you will be contacted by the GP before 6PM.
One appointment is for one patient. If other members of your family need to see the Doctor, please make a separate appointment.
On average we are having in excess of 50 patients a month who are failing to attend or cancel their appointment. Please note we operate a Did Not Attend policy– if you fail to attend a booked appointment on 4 occasions without cancellation (within 12months) you may be removed from the practice list (please ask a receptionist for details of the policy).
Appointments with a Doctor or Nurse
We will try to accommodate requests for an appointment with the Doctor or Nurse of your choice. If he/she is not available and your problem is urgent, you will be offered an appointment with a Doctor or Nurse on duty at that time.
Surgery access and Downstairs patients
There is suitable access for disabled patients by ramp. There is ground floor toilet provision. There is also a car park behind the Surgery reserved for our patients displaying a disabled sticker/badge. Please do not use the car park without permission.
Downstairs consultations are very limited so you will need to advise staff on booking your appointment that you need to be seen downstairs as we may need to allocate a certain day for this.
If the Doctor or Nurse needs to see you again as part of your treatment or diagnosis, then they will give you a follow up appointment slip for you to make your next appointment.
When you telephone for an appointment, if we are very busy we may not be able to see you that day unless your need is urgent.
Our Receptionists/admin team are here to help you get the most out of the services offered in the Practice. Feel free to ask them any questions. They may need to ask you for some information about your problem in order to help. Please be assured that the Receptionists work under a strict code of confidentiality.
If you are seeing a clinician for an examination and wish to have a chaperone present, please ask them and they will arrange this.
How to get travel vaccinations
We currently only offer the NHS travel vaccinations. For all advice and information regarding foreign travel please ask at reception.
New patients are offered a health check appointment on registering with the practice.