Practice / Patient Partnership We will treat you with dignity, courtesy and respect. We would ask you to treat members of the Practice Staff in the same way. The Practice operates the NHS zero tolerance policy, and verbal or physical abuse will not be accepted and may result in removal from the Practice list. In cases where staff are threatened or physically assaulted the Police will always be called and removal will be immediate. The Practice has a contract with NHS England to provide General Medical Services to the residents of the Practice Area.